Last updated: 4 September 2026
This policy explains cancellation and refund arrangements for ElevenPlus Pro subscriptions.
1. Cancelling a Subscription
You may cancel a renewing subscription using the method shown in your account or by emailing support@11plus.xprotech.co.uk. Cancellation stops the next renewal. Access normally continues until the end of the paid billing period unless another remedy applies.
2. Cooling-Off and Digital Access
UK consumers may have a legal cooling-off period for online contracts. How it applies can depend on whether the purchase is treated as a service or digital content and whether immediate access was expressly requested. Where the law requires a refund, we will provide it.
3. Monthly and Annual Plans
Payments are not automatically refundable solely because a subscription is cancelled part-way through a billing period. This does not affect statutory rights or the circumstances described below.
4. Refund or Remedy Circumstances
- A verified duplicate or incorrect charge.
- A material service failure caused by us that prevents meaningful use for a significant period.
- Digital services that are not supplied as described or with reasonable care, where consumer law provides a remedy.
- Other circumstances where a refund is required by law.
5. Discretionary Refunds
Subject to statutory rights, a discretionary refund is unlikely where the service was available but unused, cancellation was not completed before renewal, credentials were forgotten or access was suspended for a serious breach of the Terms and Conditions.
6. Requesting a Refund
Email support with your registered email address, payment date and amount, subscription plan, transaction reference if available, and a short explanation. Do not email full card details.
7. Approved Refunds
Approved refunds are normally returned to the original payment method. Bank and payment-provider processing times may vary.
8. Contact Us
Address: [POSTAL ADDRESS]